Frequently Asked Questions

 
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1. What is Digital Signature ? How to register in SRM ?
2. Error displayed as /"Please use Price (Contract /Bid) condition instead 0 /"
3. What to do when multiple versions of java is available on the system?
4. Problem while Registering DSC, JRE version 1.6.xx / 1.4.xx is not found error message is issued?
5. Java version is installed but still getting same error?
6. Problem while signing response, working icon appears and no new window is displayed?
7. Is java 1.7.xx version supported in BEL?
8. What to do when multiple versions of java is available on the system?
9. Is it possible to quote without DSC?
10. Event number is not appearing in log in screen ?
11. Response status is showing as saved, how to submit ?
12. Is it possible to use one DSC for multiple logins?
13. Unable to Login , system says `User authentication failed`.
14. Did not receive password after using `Get Support` facility.
15. How to upload documents in SRM?
16. How to register for digital signature ?
17. After registering for digital signature, unable to digitally sign the response.
18. Digital signature is expired. What is the process?
19. Unable to identify the material.
20. Technical specification of material is not found in the bid.
21. Where should inco terms and payment terms entered?
22. Submit button not displayed
23. Submit status not displayed though the quote is submitted
24. Bid invitation is not received.
25. Unable to quote because the price field displayed is not editable.
26. Do not want to quote for one of the line items. What is the process?
27. How to quote in case of two part bid.
28. Unable to quote for some reasons, please extend bid closing date.
29. Where to enter bank guarantee details?
30. Can the vendor edit the quote once it is submitted?
31. How to know who has won the bid?
32. L1 price is not displayed in `Notes and attachment`.
33. Is there a facility to mention quotation validity period in SRM?
34. While making comparative statement, is it possible to consider total quote of all line items to arrive at L1.
35. Unable to delete the uploaded attachment.
36. Is it possible to quote each line in different currency?
37. What should be done if none of the tax codes listed in SRM is applicable?
38. What should be done if none of the payment terms listed in SRM is applicable?
39. How to enter slab rates in SRM?
40. The login given to vendor applicable to all purchase departments.
41. How to change the contact details of vendor?
42. Multiple logins are given by different purchase groups. Single login is required for BEL as a whole.
43. Is the sanctity of data maintained?
44. Can the vendor know the status of letter of credit in SRM?
45. For a given vendor, can multiple contact person details be loaded to SRM?
46. Unable to map the bid to the purchase group who has published it?
47. Can the vendor furnish more than one alternate part number in SRM?
48. In case of defense requirement, one vendor quotes in INR(Local) and another quote is in USD(Foreign) , is customs duty taken care ?
49. In subcontract cases, should the vendor consider the components cost to quote for parent part?
50. If the SRM screens are left idle for five minutes, it is logging off automatically.
51. Does the vendor receive mail when PO is made?
52. If there is a extension of quote submission deadline, will the information flow to the vendor?
53. How to know the payment details?
54. Whom to Contact?
55. 'Create Response' button is not displayed?
56. Latest bids not seen?
57. When clicked on 'check' button error messages on INCO terms coming.Where to enter this data?
58. Unable to edit response?
59. 'Specified url not found' error coming while accessing E procurement page?
60. 'No product category ' warning displayed?
61. There is no mpn or bel part no in the bid?
62. How to confirm bid submission?
63. Require print out of bid submission?
64. How to select multiple mpn for single bel part no?
65. Not able to see the bid?
66. How to enter my payment terms?


1. What is Digital Signature ? How to register in SRM ?
Click here for Introduction to DSC and steps of Registration in BEL SRM portal
2. Error displayed as /"Please use Price (Contract /Bid) condition instead 0 /"
Click here for viewing procedure for updating slab price in new developments of SRM portal
3. What to do when multiple versions of java is available on the system?
What to do when multiple versions of java is available on the system?
4. Problem while Registering DSC, JRE version 1.6.xx / 1.4.xx is not found error message is issued?
Download the required version of java component from here CLICK HERE for downloading and install in your system with Administrative rights!
5. Java version is installed but still getting same error?
After installation of Java, Restart may be required, Please restart your sytem and retry.
6. Problem while signing response, working icon appears and no new window is displayed?
Check system speed and internet connection.
7. Is java 1.7.xx version supported in BEL?
NO. Not supported at present
8. What to do when multiple versions of java is available on the system?
Enable the required version of java under control panel > Right click on java icon > select open > select java tab > select view under java application runtime settings > enable by clicking on the checkbox.
9. Is it possible to quote without DSC?
No. DSC is made mandatory for quoting in BEL
10. Event number is not appearing in log in screen ?
Check in all the logins if multiple logins are registered. Still if same problem persists Contact concerned purchase department
11. Response status is showing as saved, how to submit ?
Click on the corresponding response number, new window will appear, Click on edit, sign the response and then finally click on submit. Ensure that quote is already saved.
12. Is it possible to use one DSC for multiple logins?
Presently it is not possible. Issue will be addressed.
13. Unable to Login , system says `User authentication failed`.
Password is incorrect . Click on `Get Support ` link. Enter the Logon id ( vendor code ) and the contact email-id (email id should be the one which is registered with purchase departments. It is the email id in which bid invitation /login details are received from Bharat Electronics) .Click on `Submit ` button .System generated password will be sent through email.
14. Did not receive password after using `Get Support` facility.
Mail the complaint to srmadmin@bel.co.in
15. How to upload documents in SRM?
Look for `Notes and Attachments` tab in the response page. Click on `RFXRESP 2.` Link in collaboration room. A new page will be opened. Click on `Expand` icon next to the folder. Click on `Documents` under the folder. Click `Create ` button in the right frame. Click on `Documents` link in the right frame. Select the option `Upload Local File`. Short description about the file which has to be uploaded may be entered in the `Description` field. Click on `Continue` button. Click on `Browse` to include the file to be uploaded. Finally close the page to return back to response page.
16. How to register for digital signature ?
After successful login into SRM, browse through User Menu - >Register DSC. Follow the instructions to register your Digital Signature Certificate (DSC). For more details , visit `Registration of Digital signature` in SRM portal .
17. After registering for digital signature, unable to digitally sign the response.
In order to operate Digital signature in our portal you need to have Java Internet component. If Java internet component is not installed in your system , the same can be downloaded from our portal. Please click on `HelpfileJava` under `Help` block in SRM portal.
18. Digital signature is expired. What is the process?
Renew Digital Signature and re register. To re-register follow the same steps as done while registering for first time.
19. Unable to identify the material.
Look in for `Items` tab in the response page. Line items are displayed in the tabular column along with description. Highlight the line item and click on `Details` button to view more details .
20. Technical specification of material is not found in the bid.
Look for notes and attachments tab in the response page. Click on `RFXRESP 2.` Link in collaboration room. A new page will be opened. Click on `Expand` icon next to the folder. Click on `Documents` under the folder. Any attachments having technical specifications will be displayed. In case it is not displayed, contact respective purchase officer. The contact details of the purchase officer will be displayed in `RFX Information ` tab of response page.
21. Where should inco terms and payment terms entered?
Click on `Payment` caption under `RFX information` tab in response page. Select inco terms and payment terms through list of values. Enter the dispatch destination in `Location` field.
22. Submit button not displayed
Check the submission dead line . In case submission deadline is reached, you may not be able to quote.
23. Submit status not displayed though the quote is submitted
Click on `Refresh` button in the main page after logging in.
24. Bid invitation is not received.
Check all SRM logins. In case bid invitation is not received contact respective purchase officer. The contact details of the purchase officer will be displayed in `RFX Information ` tab of response page.
25. Unable to quote because the price field displayed is not editable.
Click on `response number in the main page and then click on `edit` button.
26. Do not want to quote for one of the line items. What is the process?
Select `No bid` in price options of item tab in response page.
27. How to quote in case of two part bid.
Technical bid has to be made first by clicking on `Technical RFX response` in the response page. Browse through `External Folder` to locate the documents uploaded by the Purchaser. In order to upload your Technical Response, please use the `Bidders` folder, which will in turn have a folder named against your vendor code. Upload your documents here. Click `Create ` button in the right frame. Click on `Documents` link in the right frame. Select the option `Upload Local File`. Short description about the file which has to be uploaded may be entered in the `Description` field. Click on `Continue` button. Click on `Browse` and include the file to be uploaded. Finally close the page to return back to response page.
28. Unable to quote for some reasons, please extend bid closing date.
Contact respective purchase officer. The contact details of the purchase officer will be displayed in `RFX Information ` tab of response page.
29. Where to enter bank guarantee details?
There is no provision to enter bank guarantee details. contact respective purchase officer. The contact details of the purchase officer will be displayed in `RFX Information ` tab of response page.
30. Can the vendor edit the quote once it is submitted?
Click on `response number in the main page and then click on `edit` button. Vendor is allowed to edit any number of times till the submission deadline is reached.
31. How to know who has won the bid?
Look for notes and attachments tab in the response page. Click on `RFXRESP 2.` Link in collaboration room. A new page will be opened. Click on `Expand` icon next to the folder. File having L1 price(only the price) will be displayed.
32. L1 price is not displayed in `Notes and attachment`.
Contact respective purchase officer. The contact details of the purchase officer will be displayed in `RFX Information ` tab of response page.
33. Is there a facility to mention quotation validity period in SRM?
There is no such facility provided.
34. While making comparative statement, is it possible to consider total quote of all line items to arrive at L1.
Yes.
35. Unable to delete the uploaded attachment.
Right now, it is not possible to delete the attachment. Development is under progress.
36. Is it possible to quote each line in different currency?
It is not possible
37. What should be done if none of the tax codes listed in SRM is applicable?
Contact respective purchase officer. The contact details of the purchase officer will be displayed in `RFX Information ` tab of response page.
38. What should be done if none of the payment terms listed in SRM is applicable?
Choose `Z026` from the list of values. Enter payment description in `Basic Data` under `RFX Information` tab.
39. How to enter slab rates in SRM?
Please visit `Updating Slab Price` under `New Developments` in SRM portal.
40. The login given to vendor applicable to all purchase departments.
Yes, it applicable to all nine units of BEL.
41. How to change the contact details of vendor?
Contact any of the purchase department and request to change the contact details .The same will be updated in the system by the purchaser.
42. Multiple logins are given by different purchase groups. Single login is required for BEL as a whole.
Issue will be addressed .
43. Is the sanctity of data maintained?
The quote entered by the vendor is encrypted and stored in the database. And also nobody can open the bid till submission deadline is reached.
44. Can the vendor know the status of letter of credit in SRM?
Letter of credit is not addressed in SRM.
45. For a given vendor, can multiple contact person details be loaded to SRM?
Contact any of the Purchase departments. Provision can be made in genuine cases.
46. Unable to map the bid to the purchase group who has published it?
The bid invitation will have an attached pdf file. Purchase group is mentioned in the PDF file. And also purchase group is mentioned in `Basic` caption under `RFX information` tab of response page.
47. Can the vendor furnish more than one alternate part number in SRM?
No, provision is made to enter only one alternate part number. However multiple alternate part number can be entered in remarks.
48. In case of defense requirement, one vendor quotes in INR(Local) and another quote is in USD(Foreign) , is customs duty taken care ?
It is taken care in the system.
49. In subcontract cases, should the vendor consider the components cost to quote for parent part?
The quote should be for parent part and components cost should not be considered.
50. If the SRM screens are left idle for five minutes, it is logging off automatically.
It is customized like that to avoid misuse.
51. Does the vendor receive mail when PO is made?
No , there is no mail sent in this regard. Vendor need to check in SRM if new Pos are placed.
52. If there is a extension of quote submission deadline, will the information flow to the vendor?
Purchaser will trigger the `send notification` which sends mail to the vendors automatically from the system when submission deadline is extended.
53. How to know the payment details?
After logging into SRM, click on `Payment Information` under Supplier Self Service.
54. Whom to Contact?
For e-proc page access problems and login/password issues, please send a mail to srmadmin@bel.co.in
For Bid related queries, contact the respective purchaser
55. 'Create Response' button is not displayed?
Look for 'register' button, click on the same, 'create response' buttons will come.
56. Latest bids not seen?
Whenever you are logging into SRM, click the 'refresh' button once,
57. When clicked on 'check' button error messages on INCO terms coming.Where to enter this data?
RFx Information Tab - Payment - Incoterm key/Location
58. Unable to edit response?
If the bid closing time is over, Edit option will not come. Contact purchaser for date extension
59. 'Specified url not found' error coming while accessing E procurement page?
Please take your network admin assistance to allow the URL through your corporate network security setup.
60. 'No product category ' warning displayed?
Ignore messages displayed in 'yellow'
61. There is no mpn or bel part no in the bid?
It must be a service bid. Look in C folder for any attached documents.Contact the purchaser.
62. How to confirm bid submission?
Click 'refresh' and look for 'Submitted' in response status.
63. Require print out of bid submission?
No printing option available right now.
64. How to select multiple mpn for single bel part no?
No such option available, work out the combination offline, quote for the most competitive one
65. Not able to see the bid?
Check in other logins of yours.
66. How to enter my payment terms?
Select from the list of values in RFx information - Payment - PAyment terms.
If none meet your requirement, then choose Z026
Then enter your payment description within 40 characters in Basic Data